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F.A.Q.

F.A.Q.

Some Common Questions

Whether you a starting new in-home care services or deciding to switch from a current provider, we know that you have questions. We have tried to post answers to the most common ones that we get. Feel free to call us at 360-888-6175 or email with any questions that you don’t see here.

What services do you provide?

CHC provides non-medical in-home support services such as assistance with hygiene, medication reminders, cleaning, meals, and other tasks. The full list of services can be found on our service and rates page.  All of our services are built around those we serve, so each care plan is unique and person-centered.

Do you accept Medicaid or Medicare for payment?

At this time, CHC cannot accept Medicaid or Medicare. We hope to do so in the future and will announce when those payments options becomes a reality.

Which Insurance companies do you accept for payment?

We can accept ALL long term care insurance as well as VA benefits.

Do you accept credit/debit cards?

Yes! We accept cash, credit, debit, and checks for payment of services.

Do you provide service outside of Thurston County?

CHC is only licensed to serve Thurston County. Should demand increase in surrounding counties we would consider expanding our license.

Is there a minimum number of hours per visit?

We do not have a minimum number of hours and are willing to do shorter visits to accommodate our clients’ needs.  However, in order to cover the overhead cost  of paying our caregiver, shifts that are less than 3 hours are pro-rated.  The full list of rates can be found on our service and rates page.

Are your caregivers experienced?  Do you complete background checks?

As a caregiver owned and operated agency, we know how important it is to bring experienced, reliable caregivers onto our team, and in keeping with our Department of Health In-Home Services licensing, we follow extensive measures to ensure that our caregivers are trained, professional and safe.  Our caregivers are all licensed Certified Nursing Assistants (CNAs) or Home Care Aids (HCAs), meaning that all of our caregivers have gone through at least 75 hours of training in essential care skills, mental health, dementia, infection control and more.  Most of our caregivers are additionally NARs, DDA-residential certified, and continue to receive thorough training as new specialized cases come into their workloads.  All of our caregivers have at least a year of experience before being considered for employment.  Additionally all of our caregivers completed State and Federal background checks, are fingerprinted, and go through a lengthy interview process and a probationary stage before being considered for ownership.