Frequently Asked Questions

We know you’ve got questions. Here are the answers to our most common.

Do you provide service outside of Thurston County?

Yes! CHC has proudly expanded to now serve Thurston, Mason, Lewis, and Grays Harbor Counties.

Are your caregivers experienced? Do you complete background checks?

As a caregiver owned and operated agency, we know how important it is to bring experienced, reliable caregivers onto our team. In keeping with our Department of Health In-Home Services licensing requirements, we follow extensive measures to ensure that our caregivers are trained, professional and safe. 

Our caregivers are all licensed Certified Nursing Assistants (CNAs) or Home Care Aids (HCAs), meaning that all of our caregivers have gone through at least 75 hours of training in essential care skills, mental health, dementia, infection control and more. Most of our caregivers are also NARs, DDA-residential certified, and continue to receive thorough training to meet the needs of specialized care cases. 

All of our caregivers are required to have at least a year of experience before being considered for employment. Additionally, all of our caregivers complete State and Federal background checks and are fingerprinted. We conduct a lengthy interview process and require a probationary stage of employment before considering a new caregiver for ownership in our cooperative.

Is there a minimum number of hours per visit?

We do have minimum shift requirements. The full list of rates and minimums can be found on our rates page.

Which Insurance companies do you accept for payment?

We can accept ALL long term care insurance as well as VA benefits.

Do you accept Medicaid or Medicare for payment?

At this time, CHC cannot accept Medicaid or Medicare. We hope to do so in the future and will announce when those payments options becomes a reality.

What services do you provide?

CHC provides non-medical in-home support services such as assistance with hygiene, medication reminders, cleaning, meals, and other tasks. The full list of services can be found on our services page.  All of our services are built around those we serve, so each care plan is unique and person-centered.